Privacy Policy

1. Compliance with Canadian and BC Law

Hipooch Daycare and Boarding Inc. ("we," "us," or "our") is committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As a business operating in Vancouver, British Columbia, our privacy practices are governed by British Columbia's Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Consent

We will obtain your consent to collect, use, or disclose personal information. Consent can be provided orally, in writing, electronically, or through an authorized representative. In certain circumstances, consent may be implied (e.g., when you provide your address for a pick-up service, consent to use that address for that specific purpose is implied).

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

3. Information We Collect

We limit the collection of Personal Information to that which is necessary for the purposes identified. We collect:

Owner Information

• Contact Information: Name, phone number, email address, and residential address (for billing and emergency contact).
• Emergency Contact Information: Name, email address, and phone number of alternative contacts in case you cannot be reached.
• Payment Information: Processed securely via third-party providers.

Pet Information

• Dog's name, breed, age, gender, and weight.
• Veterinary records, vaccination status, and medical history.
• Behavioral history and dietary requirements.

4. Purposes for Collection

We collect and use Personal Information to:

• Provide daycare and boarding services safely.
• Maintain a safe environment for all pets (e.g., ensuring vaccinations are up to date).
• Process payments and issue invoices.
• Contact you in the event of an emergency involving your dog.
• Comply with municipal bylaws regarding kennel operations in Vancouver.

5. Digital Services and Cross-Border Data Transfer

We utilize third-party service providers to manage specific aspects of our business. Please be aware that these providers may store or process data outside of Canada, where it may be subject to the laws of that foreign jurisdiction.

Payment Processing: Stripe

Payments are processed securely by Stripe. Financial information is transmitted directly to Stripe's servers. By using our services, you acknowledge that your payment data may be processed in the United States or other jurisdictions. Stripe Privacy Policy.

Account Security: Clerk

User authentication and login security are managed by Clerk. Information related to your account credentials and login sessions is handled by Clerk to ensure the security of your account. Clerk Privacy Policy.

6. Canada's Anti-Spam Legislation (CASL)

We comply with CASL. We will only send you commercial electronic messages (CEMs) such as newsletters or promotional offers if we have your express consent or implied consent (based on an existing business relationship). You may unsubscribe from these communications at any time by letting us know via email.

7. Access and Correction

Under PIPA, you have the right to request access to the Personal Information we hold about you and to request corrections if you believe it is inaccurate. All such requests must be made in writing and sent to us by email.

8. Retention

We retain your Personal Information only as long as necessary to fulfill the identified purposes or a legal or business purpose. When no longer required, information is destroyed, erased, or made anonymous.

9. Contacting Our Privacy Officer

If you have any questions impacting your privacy, or if you wish to make a complaint, please contact our designated Privacy Officer:

Our Address

Hipooch Daycare and Boarding Inc.

Contact Info